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IT infrastructure services program status report

Now that the multisupplier information technology (IT) infrastructure environment is in place, VITA’s priorities are to ensure active solution requests (formerly work requests) are addressed, prepare to restart PC refresh and foster adoption of the Keystone Edge

March 13

The CIO and VITA staff will meet with agency information technology resources (AITRs) from 9 a.m. to noon. An agenda and remote participation information will be provided to AITRs closer to the meeting date.

Multisupplier infrastructure environment launched Dec. 15

VITA launched the multisupplier infrastructure services model Dec. 15, officially onboarding six new suppliers to provide services to the commonwealth. Approximately 270 work requests now are being worked by the service tower suppliers (STS). VITA is working with Science Applications International Corporation (SAIC) on deliverables and for full integration of STS. As a reminder, suppliers in the new multisourced environment include:

· Science Applications International Corporation – MSI

· Atos – Managed security

· Iron Bow – End-user services

· Perspecta – Mainframe

· Tempus Nova – Messaging

· Unisys – Server/storage/data center

· Verizon – Data/voice network

· Xerox – Print services

Iron Bow restarting PC refresh

PC refreshes will resume later this month using the existing process. A written overview of the process and a spreadsheet for first quarter 2019-eligible PCs are posted on the VITA PC Refresh SharePoint site.

VITA has authorized five devices be offered to customers for new  orders and PC refreshes between now and July 1. These devices fit
into the current fiscal year rates. Agencies should perform a review and validation of the information in the spreadsheets. Iron Bow will contact agencies to schedule refreshes based on the existing refresh eligibility dates in the configuration management database (CMDB).

If an agency requires a device outside of the approved list, a solution request in the new service portal is required.

VITA and Iron Bow will introduce a new PC refresh process in the first half of this year. This new process will eliminate the need for
spreadsheets and improve visibility into the refresh process. VITA also will introduce a new, full suite of available PCs (approximately 25 choices) to coincide with the start of the new fiscal year. These additional PC choices will be posted to the service catalog during the second quarter.

Atos takes over managed security services

Atos has taken over managed security services. Atos has secured partial connectivity in the VITA data center. This permits Atos staff to begin configuration of Atos’s security tool suite. Additional information about the timing and functionality of the new tools and services will be available in the next few months.

Unisys focuses on tool configuration for July 1 offerings

Unisys assumed the existing server and storage services and assets "as-is" and the support of the data center facilities at CESC and
Manassas on Dec. 15. Unisys is now working to implement its toolset and integrate with the MSI in preparation for offering new server and storage solutions July 1.

Verizon finalizing schedule to retire Intercall, introduce WebEx

Verizon is developing the schedule to retire West Communications (InterCall) audio conferencing and introduce Verizon Cisco WebEx for voice, video and data conferencing. VITA and Verizon will begin reaching out to agencies early this year to discuss the transition. Verizon also is planning for network refreshes at agency sites. Network refreshes are expected to begin in the first half of this year. More information will be shared with agencies in the near future.

Mainframe project completes

The transition project by Perspecta is complete and closed Dec. 20. Mainframe work is now operational.

Learn about each supplier on the Connections site

If you have any program recommendations, comments or concerns, please email