Communications‎ > ‎

11-23-18

Migration to the Keystone Edge tool is underway

To AITRs at agencies moving to Keystone Edge:

 

          Migration to the Keystone Edge tool is underway

 

Data migration from VMware Service Manager (VSM) to Keystone Edge has begun. VSM is no longer available. The VITA Customer Care Center (VCCC or service desk) will now begin tracking tickets manually until Keystone Edge becomes available later this evening. 


 

Your agency's assistance with data validation during the migration this evening is invaluable to making sure everything is working properly prior to go-live 

 

VITA and our supplier anticipate that the Keystone Edge tool will be live at 12:01 a.m. tonight. VITA will provide an update when the data migration is complete. If you have questions or issues during this time period, please call the support line at(800) 366-7242, pin: 7285980.