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12-19-18 assets

New system live for asset managers

To agency asset managers: 

This weekend the Virginia Information Technologies Agency (VITA) accomplished an important milestone for the Commonwealth of Virginia as we successfully completed the move to a multi-supplier information technology (IT) infrastructure environment. The new Keystone Edge tool provides agency asset managers:

  • A new system of record for all agency IT assets maintained by VITA, containing all data available in the configuration management database (CMDB). As IT infrastructure service providers begin integrating their tools in 2019, Keystone Edge will replace the partnership asset reporting server (PARS) as the primary reporting tool for CMDB and assets.

  • The ability to view fixed reports, create your own custom reports and save them to your dashboard.

CMDB inaccuracies or asset-specific data changes should be sent to the CMDB team via a service request submitted in the VITA service catalog. Note that changes for all configuration or inventory move and change (IMACs) related to production hardware will follow the existing change process.

Please copy and paste the link here (https://vccc.service-now.com) to access the new Keystone Edge tool. Please bookmark this link for your later reference

Thank you for investing time to attend training and prepare to work in the new environment. Please reference this informational website where you can view course materials, videos and answers to frequently asked questions (FAQs). In you have any support questions, please contact the VITA Customer Care Center (VCCC) at vccc@vita.virginia.gov or (866) 637-8482.