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12-19-18 finance

VITA's new dispute tool is live

To agency finance personnel:

This weekend we accomplished an important milestone for the Commonwealth of Virginia as we successfully completed the move to a multi-supplier information technology (IT) infrastructure environment.

As an agency finance professional, we want to ensure you are aware of the consolidated dispute process** for agency billing disputes. The new billing dispute form is housed in the VITA service portal. A job aid and simple how-to video are available on the VITA informationalwebsite to assist you.

**Please Note: The current billing dispute process for TEBS remains the same.


As we continue to prepare for the new VITA billing tool coming in early 2019, be sure to check our informationalwebsite which will be updated on a rolling basis. If you have any support questions, please contact the VITA Customer Care Center (VCCC) at or (866) 637-8482.